a. KTA acts as agent

When we arrange for accommodation to be reserved on your behalf, KTA operates to an agency model. This means that we act as a disclosed agent for third party suppliers, such as the owner of the hotel or other accommodation type. Much like an estate agent, we also act as your agent and we are responsible to you for the proper performance of those agency services. These terms form the contractual basis of that agency service.

However, what that also means is that the final contract for your stay within the accommodation will be between you and the supplier. Not between you and us. There is a difference between the agency services we provide (which involves the service of helping you find the accommodation you want) and the service the supplier provides, which is the provision of the accommodation itself.

In most cases this will mean that there are additional terms and conditions governing the contract for the reservation of accommodation as each supplier may have bespoke terms and conditions relating to the reservation of their accommodation.

All relevant terms and conditions will be available to you from our website before you complete your transaction. Please make sure that you have read these terms and conditions before completing your transaction.
As we act as agent this will mean that we have no contractual liability to you in respect of the accommodation. If there is a problem with the accommodation then typically your contractual remedy will be against the supplier, not us.

b. Booking

Displaying the accommodation on our website is not an offer by us or our suppliers to sell availability within that accommodation to you; instead it is an invitation to you to make an offer to our supplier, which you do by submitting an Online Order Form or by calling Canterbury Visitor Information Centre on 01227 378100.
A transaction with one of our suppliers will be completed in one of two ways:

On allocation

This means that the accommodation you have selected can be booked instantaneously. You submit the Online Order Form and our technology is able to immediately confirm to you whether the accommodation is available or not. Once the booking has been confirmed a contract between you and the supplier is formed.

Subject to Availability

For some of our accommodation it is not possible for us to confirm instantaneously whether accommodation is available or not. Instead, once you submit the Online Booking Form informing us of your accommodation and availability requirements, one of our representatives will call the supplieron your behalf and will call or email you back to confirm (or not) the booking.
We aim to call or email you back within twenty four hours of your submission of the Online Booking Form.

c. Deposit

We ask for a ten percent deposit to secure the booking, whether the booking is on allocation or subject to availability. If you cancel a confirmed booking we will keep the deposit.

We accept Visa, MasterCard, Switch, Solo, Maestro, Delta, Connect and other debit/credit cards on request. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel a booking if payment is declined or incorrect cardholder details and billing information have been supplied.

All accommodation providers have their own terms and conditions that will apply to payment of the balance, and cancellation. The accommodation establishment may request that you pay all or part of the balance before arrival, on arrival or on departure. You may be contacted directly by the establishment to confirm payment terms.

• Booking confirmation

Following a successful booking we will send to you confirmation via e-mail, which will contain a unique booking number.

• Booking amendments

In many cases there will be charges imposed on you by our suppliers in the event that you wish to amend your booking. These charges will be in the contract between you and the supplier.

• Special requests

When you make special requests that go beyond the services listed on the website we will of course work with our suppliers to try to ensure that the special request is met. However, special requests cannot be guaranteed, and, unless any liability arises due to us not complying with this term, we cannot be liable if the special request is not met.

• Change of details

It is important that all the information you give us when you contact us or otherwise when you use the website, is correct. This includes, without limit, ensuring that we have your correct contact (including e-mail) details at all times. It is your responsibility to inform us of any changes by contacting Canterbury Visitor Information Centre on 01227 378100 as soon as possible. We cannot be held liable for sending you any relevant information where you have given us incorrect or redundant contact details. 

• Minimum age

In order to make a purchase you must be over 18 years old, be purchasing for yourself and have the legal capacity to make the transaction.

• Your details

Please make sure that upon receipt of the confirmation email or other communication from us, you check them carefully to make sure they accord with our agreement. If they do not, please contact Canterbury Visitor Information Centre immediately on 01227 378100 to highlight your concern. It is your obligation to assist us to mitigate the potential loss caused by any errors by giving us adequate notice of any problem.

• While all the information displayed on this website, including, without limit, descriptions of accommodation and attractions, and details of prices and availability, is believed to be accurate by KTA, the information has been provided to KTA by its suppliers. The information is therefore provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:
  
  

• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
  
  
• The English courts will have exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.  These terms of use are governed by English law.

The following terms apply to your general use of our website:

• Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our website.  You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them. 

• We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.
  

You may print off a copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others to material posted on our website. 
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.
You must not use any part of the materials on our website for commercial purposes without obtaining permission to do so from us or our licensors.
If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

• Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed.  We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.
  
  
• We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.
  
  

• We process information about you in accordance with our privacy policy.  By using our website, you consent to such processing and you warrant that all data provided by you is accurate.
  
  

• You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.
  

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

• You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  
  You must not establish a link from any website that is not owned by you.
  
  Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page.
  
  
• Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.